What We Do

Services

Software Support

Software Support

Harmony Healthcare IT provides help desk support for the products under our HealthData Platform™, as well as The Medical Manager® and Chart Links.

Learn more about our client support

 

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Harmony Healthcare IT can support HealthData Platform™, The Medical Manager®, or Chartlinks.

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HealthData Platform™

Our highly trained and dedicated customer support team is committed to providing the best possible technical support for the suite of data management products under HealthData Platform™, including our active archives HealthData Archiver™ and HealthData AR Manager™. Customers can request support for any issues or queries they may have through the following methods:

  • Online self-service: Our client support portal allows customers to submit support requests and communicate directly with our service team. The portal is easy to use and available 24/7.  Additionally, we provide a knowledge base that contains FAQs, tutorials, and tips on how to use our products effectively.
  • Email: We offer a direct email service that connects our customers with our customer support representatives 24/7. Our representatives are friendly, knowledgeable, and eager to help.
  • Phone: Through our phone support, customers can speak directly with our customer support representatives. Our phone support service is available from Monday to Friday, 9:00 am to 5:00 pm ET.  We also provide an emergency line for after-office hour escalations.
  • Feedback and suggestions: We value our customers’ feedback and suggestions on how we can improve our products and services. Customers are encouraged to share their opinions and ideas with us via our online survey.

If you are a current client looking for support, visit our Client Support page.

The Medical Manager®

Ensure top-tier support for users of The Medical Manager®. Our team of senior technicians has worked with The Medical Manager® and a variety of EDI vendors since the early eighties. Harmony Healthcare IT is the partner of choice for thousands of providers nationwide who want a more immediate, higher-quality, and personalized approach to issue resolution. Support via portal, email and phone includes:

  • Help Desk Assistance
  • Software Training
  • Formatting & Programming
  • Operating System Support
  • HL7 Integration Services
  • Data Archival & Conversions
  • Disaster Recovery & Data Vaulting
  • Server Hosting
  • EDI Services

 

ChartLinks

ChartLinks software automates Ambulatory Rehabilitation referrals, insurance authorizations, cross-discipline scheduling, charges, and more. The software facilitates efficient workflow and documentation for high-quality care. Support via portal, email and phone includes:

  • Software development
  • Programming
  • Multi-directional interface support
  • Project management
  • Training
Healthcare Data Management Software & Services | Harmony Healthcare IT

Contact us to enhance your support across the healthcare IT space.