What We Do
Live call handling from senior level analysts offers healthcare IT software support for electronic health records, practice management, revenue cycle management, and data archive systems.
Our team of technicians and medical record retention specialists are always available to help. We offer helpdesk support 24 hours per day, seven days per week, 365 days per year.
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From software and operating system support to hosting and disaster recovery, Harmony Healthcare IT offers a broad spectrum of healthcare IT support services.
But we support more than just your software – we support you. Our team helps you tackle the custom issues that don’t always fit into call center protocol. We strategize around system administration, data extraction and migration, the archival of patient data and accounts receivable wind-down. Find the solutions that best fit your needs.
For decades, we have provided Medical Manager software support. We also support our HealthData Archiver® and ChartLinks software products, with an ability to resell revenue cycle management services in any care setting for any billing application.
We maintain space for you on our server at our data center so that you can take advantage of the most up-to-date, redundant, fault-tolerant offerings with online data backups. Stay protected from disaster, power failure, cybercrimes, or faulty data backups by letting Harmony Healthcare IT host your server.
Systems supported include SCO UNIX, Microsoft Windows, Linux, IBM AIX, and HPUX.
Sources indicate that more than 55% of tape backups will not result in a successful system restore. Ensure your data is safe and secure with virtual online backups and routine verification reports.
In the case of an emergency, patient information needs to be protected. Stay up and running when your local computers aren’t functioning with our disaster recovery services such as remote backups, standby servers, and rapid recovery.
Get optimal and secure network performance to support your mission critical clinical applications and connections through systematic planning, monitoring, and support.
Need help with software that’s sunset? Partner with us to provide help-desk services and support for your users while you migrate them to a new system.
Partner with us
Are your internal resources focused on new EHR implementation to the detriment of the legacy systems? Contact us to offer your users the comprehensive support they deserve.
Have you concentrated internal resources on the roll-out of a new EHR only to lack support resources for the legacy systems? Let us help provide the assistance your users need.
Let us help
Looking for an economical, higher-quality support option? Count on us to negotiate an exceptional, more affordable support contract than your current vendor offers.