Client Support

At Harmony Healthcare IT, the client experience is at the forefront of everything we do.

Support is about more than just operating a help desk and taking care of tickets in a timely manner. While those items are important, we strive to ensure the client experience is first-class and your needs are met. It’s crucial that our team truly care about our clients. Harmony Healthcare IT puts the clients’ needs first.

Hear more about our customer service and how we measure and track it from our Director of Client Experience.

Our team of technicians and medical record retention specialists are always available to help. We offer helpdesk support 24 hours per day, seven days per week, 365 days per year.

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(800) 781-1044

Meet the Support Team

Here are just a few of the team members that support our clients so they have success.

Ken Hosinski

Ken Hosinksi

Support Analyst II - HealthData Platform™

#InHarmony since 2005

“The best part of being in support is the interactions with my customer. It’s a good feeling helping them through theirs issues.”

Pam Maxwell

Pam Maxwell

Applications Support Analyst - Records Release Coordinator

#InHarmony since 2019

“Without knowing why a client is requesting records, there is great comfort in knowing that we provide comprehensive historical record often the same day as we received their Request & Authorization.”

Gail Hearne

Senior Support Analyst - Medical Manager

#InHarmony since 2008

“I love working with the clients because everyday is different. I feel a great sense of satisfaction getting to resolve theirs issues.”

Michael Hilton

Michael Hilton

Support Analyst II – HealthData Platform™

#InHarmony since 2016

“I enjoy being able to use my years of data experience to help grow client satisfaction to the highest level possible.”

Melissa Bettinger

Melissa Bettinger

IT Project Manager – Upgrade Coordinator

#InHarmony since 2022

“Our team is dedicated to providing an exceptional client experience. Whether working with a client to schedule an upgrade or tracking tasks to keep a project plan timeline, I enjoy providing clients with the best service.”

Mike Edmisten

Director of Support Services

#InHarmony since 2021

“Client experience is more than just satisfying clients; it’s creating loyal fans. I enjoy working in client experience because I get to delight our clients with exceptional service and value, and turn them into advocates for our products.”

The HHIT Client Experience Support Team are an exceptional extension of the full services HHIT provides. They respond promptly, are security conscious, and always generous with their time and expertise. From simple tickets such as password resets to more complex data research or SSO issues, every Support Team member has handled each ticket in a timely manner and have been willing to participate in as many calls as it takes to either resolve or triage appropriately. The Support Team embodies first-class customer service!
Uyen
Optum
“Harmony Healthcare IT Support services makes us feel like a top priority. We receive timely correspondence to our outstanding issues and can count on the HHIT Support Services team to understand our issues and report back with solutions that we are satisfied with.”
Rebecca
NewYork-Presbyterian
Harmony's exceptional support team epitomizes efficiency and timeliness. Their unwavering dedication ensures that every inquiry is met with swift and expert assistance.
Manny
Baptist Health South Florida
Healthcare Data Management Software & Services | Harmony Healthcare IT

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