valuating migration partners to support your Hyland OnBase to Epic Gallery migration requires thorough due diligence. Use these five questions to ensure you’re not overlooking any critical evaluation factors:
1. Do You Have Experience with Both OnBase and Epic Gallery?
A partner with deep Epic experience but limited OnBase knowledge may underestimate what’s involved in extracting and migrating data. A partner with strong OnBase expertise but limited Epic experience may not fully understand Gallery’s requirements, constraints, and ingestion process. Finding a partner with deep knowledge of both systems is crucial.
2. Do You Hold Epic-Bridges Certification?
Any vendor performing Epic migrations, including OnBase to Epic Gallery migrations, should hold Epic-Bridges Certification. This should be a fundamental requirement as you are evaluating migration partners. You should not consider partners that lack this certification.
3. How Do You Work Alongside Epic During a Migration?
Epic is an active participant in these projects — not a passive one. The organization has defined requirements, established processes, and clear expectations for how an OnBase to Gallery migration should be executed. Ask prospective partners how they coordinate with Epic throughout the engagement. A partner that has done this several times will have clear, specific answers to this question.
4. How Do You Navigate Non-Patient-Centric Data that Needs to be Migrated?
Unlike OnBase, Epic Gallery is patient-centric — it stores documents tied directly to a patient record. Documents that aren’t patient-centric, such as HR records, contracts, and administrative files, will not migrate to Gallery and require a separate archiving strategy. Ask prospective partners how they approach identifying the non-patient-centric footprint, how they help develop an archiving strategy for those documents, and whether they have the capability to support that archiving work directly.
5. How Do You Handle Challenges Mid-Project?
Every migration encounters challenges. The most effective partners can quickly and easily navigate these challenges when they inevitably arise. Ask prospective partners to walk you through a project that didn’t go according to plan and how they responded. A partner that can speak to this honestly and specifically, with a clear account of what they learned and how it shaped their process, is much more credible than one that struggles to recall a difficult scenario.
If you’re evaluating OnBase to Gallery conversion partners and would like to discuss whether Harmony Healthcare IT may be the right fit for your organization, contact us today.
