How Health Data Supports Chief Outcomes Officers’ Three Priorities


Freeing clinicians from documentation burdens, lowering costs, and delivering higher patient satisfaction scores are the broad responsibilities of healthcare’s new(ish) leadership role—the Chief Outcomes Officer. Having a robust health data management plan in place supports both their success and healthcare’s big picture focus on innovation and utilizing technology solutions to work smarter, versus harder.

work smarter not harder notepad

New leadership roles and job titles are emerging. For example, we’re seeing the role of chief marketing officer redefined as chief growth officer, chief experience officer, chief brand officer and more. The goal, as reported in AdAge, is to consolidate duties with executives who have broader mandates. It’s about transformation and cross-organizational collaboration to better meet the organization’s goals.

Ultimately, these new roles are aligned with how to better drive organizational success.

What about healthcare?

Enter the Chief Outcomes Officer.

This new role is charged with driving improved outcomes, lowering costs and delivering higher patient satisfaction scores.  But how can these pillars be achieved?

The intent is that the chief outcomes officer will free up clinicians from administrative variability and burdensome documentation demands, bring value-based programs to life, and ensure that each patient receives a comprehensive set of services at the highest quality.

The Chief Outcomes Officer has a Tall Order with a Lot of Variables.

Key to the chief outcomes officer’s success is measuring outcomes rather than outputs. It’s a work smarter, not harder approach which is especially true in the digital world of healthcare where transformational initiatives are leading innovations.

The chief outcomes officer may join the chief strategy officer and chief innovation officer to develop big picture pathway planning. The chief outcome officer adds in the needed tangible delivery and measurement focus with a priority of aligning the needs of providers, health plans and patients. C-suite leaders agree with these shifts as only 14% of them surveyed in Deloitte’s Global Human Capital Trends Report believe that the traditional organizational model with hierarchical job levels based on expertise in a specific area makes their organization highly effective.

It’s also about alignment as organizations try new, or improved, ways to get every person in the organization pointed in the direction of the outcomes the company wants to advance. According to Forbes: Research has shown that when employees spent just 15 minutes per day reflecting on what they learned that day, they began to perform 23% better after just 10 days.

Future Success in Healthcare Requires Adapting and Operating Differently.

Innovation and collaboration is vital to this success. For example, a new digital solutions collaborative in California involves a team of 13 startup companies who have joined forces with KidsX, a consortium of pediatric hospitals focused on improving digital health innovation through collaboration. The cohort represents the largest pediatric-focused digital health accelerator in the world. It will link innovators with children’s hospitals to build, test and deploy software solutions to improve pediatric care. More than 300 companies applied to participate and the most promising were chosen by the 51 member organizations. The entrepreneurs will partner with KidsX member organizations to pilot products and validate their clinical readiness for scaling across the country. This is the kind of big picture innovation and collaboration that involve these new, bigger picture leaders to help drive innovation and success.

New ways of doing business require shifts in values of what is important and how major efforts can be accomplished. We’ve developed a few points about how lifecycle data management and active archiving are tools that can support the chief outcomes officer’s mission to drive success.

Legacy Health Data Supports Three Key Drivers for Improved Outcomes in Healthcare:

    1. Freeing Clinicians from Administrative BurdensAt a time when physicians report spending more time with the EHR than with their patients, having access to the complete medical record with a single sign-on is a key advantage that HealthData Archiver® delivers in an efficient, secure manner. Instant accessibility to the historical record is a game changer and available for most EMR brands, including Epic, Cerner, Allscripts, Athena, NextGen and other major brands. It also supports numerous formats including: Oauth/OpenID, Advanced Encryption Standard (AES), Security Assertion Markup Language (SAML 2.0) and others.
    2. Bringing Value-Based Programs to Life – Cutting costs and increasing operational efficiencies are two major benefits of an active archive. And, as technology and innovation continue to allow more procedures to be done outside the hospital and help hospitals increase efficiency, improve patient outcomes and save costs (according to Moody’s), access to the complete patient narrative will be even more important. Creating a long-term data management strategy should be on every healthcare providers to-do list as the volume of health data doubles faster than any other industry and having a smart, active archive can support retention requirements, satisfy interoperability demands and contribute to operational efficiency. Having both active and historical data readily available when needed helps providers help their patients improve their health, reduce the effects of chronic disease, and live healthier lifestyles.
    3. Ensuring Patients Receive a Comprehensive Set of High Quality Services – Health data continues to play an even more critical role to strengthen healthcare delivery. Health data management supports comprehensive healthcare delivery to patients by supporting telehealth, by providing immediate access to legacy health records at the point of care, and by enabling the information flow for these records as required by compliance to the 21st Century Cures Act Rules on interoperability and patient access, which will be enforced beginning in 2021. Patients are becoming more and more interested in having online access to their medical records and 67% of consumers in a recent survey said they would consider changing their doctor or hospital provider in the coming year after they discovered their health record was not shareable, available or was blocked. Having the right technology solutions onboard directly support the ability to deliver the highest quality patient care.

Ranked #1 in the category of data archiving by KLAS Research and with successful experience with more than 500 different EHR systems, Harmony Healthcare IT stands ready to help chief outcomes officers and the entire data governance team deliver high-quality data management services that bring outstanding results.

Jan 21 2021

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