“Harmony Healthcare IT Support services makes us feel like a top priority. We receive timely correspondence to our outstanding issues and can count on the HHIT Support Services team to understand our issues and report back with solutions that we are satisfied with.”

The HHIT Client Experience Support Team are an exceptional extension of the full services HHIT provides. They respond promptly, are security conscious, and always generous with their time and expertise. From simple tickets such as password resets to more complex data research or SSO issues, every Support Team member has handled each ticket in a timely manner and have been willing to participate in as many calls as it takes to either resolve or triage appropriately. The Support Team embodies first-class customer service!

Harmony's exceptional support team epitomizes efficiency and timeliness. Their unwavering dedication ensures that every inquiry is met with swift and expert assistance.

“Client experience is more than just satisfying clients; it’s creating loyal fans. I enjoy working in client experience because I get to delight our clients with exceptional service and value, and turn them into advocates for our products.”

“Our team is dedicated to providing an exceptional client experience. Whether working with a client to schedule an upgrade or tracking tasks to keep a project plan timeline, I enjoy providing clients with the best service.”

“I enjoy being able to use my years of data experience to help grow client satisfaction to the highest level possible.”

“I love working with the clients because everyday is different. I feel a great sense of satisfaction getting to resolve theirs issues.”

“Without knowing why a client is requesting records, there is great comfort in knowing that we provide comprehensive historical record often the same day as we received their Request & Authorization.”

“The best part of being in support is the interactions with my customer. It’s a good feeling helping them through theirs issues.”