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Medical Manager Training and Support

03.19.2009

Although our company provides a vast array of technical and telecommunication services to a variety of health care organizations, we have seen a steady influx — over the last year — of Medical Manager by Sage software users who are seeking alternative training, support and clearinghouse solutions.

Harmony Healthcare IT has been thrilled to provide support to these Medical Manager users and to offer them a new web-based, real-time alternative for claims submission and management through ZirMed.

Here are what some of our Medical Manager customers have to say about our service and support:

“We had an issue with Medical Manager that we had tried to fix through Sage for six months. We switched to Harmony, contacted them once, and the issue was resolved in three days.  I highly recommend switching to Harmony as the support is excellent and the change-over is painless. They are always available to answer questions and respond within the same day or next business day.”

– Sarah, from a 12-user specialty clinic in Effingham, IL

“I placed a support call after hours for a daily close fatal error issue. I left a detailed message for the emergency tech at 5:00 and asked them to call my cell phone. By the time I turned on my cell phone, I had a return call advising me the issue had been forwarded and should be completed by the time we returned to the office the next morning. On my way home from work, I received another call [that] the issue was already resolved. This all happened within 40 minutes of the initial call and this response was after hours!!! This is not a one time response, this is the norm for Harmony.  Not only was the response immediate, [their] in depth knowledge of Medical Manager made it a quick fix. I have been a Medical Manager user for 13 years and would not consider going back to our old support vendor.”

– Cheryl, from a 5-physician cardiology practice in Crown Point, IN

“When we started with Harmony I was encouraged that they would support our old file server (our previous vendor would not).  When we did finally replace the server this past fall, Harmony was very efficient in getting our new one ordered and installed. I like the fact that they are local and that we get personal service.”

– Janice, from a 5-doctor specialty clinic in Mishawaka, IN

“I was so impressed I could call for support and reach an actual person. No automated system, no putting in a case number.  I called and someone very polite helped me with my issue and the whole process took less than 5 minutes.”

– Leslie, from a single-physician primary care office in Osceola, IN

“The overall response time from Harmony is excellent for any issues we have had. All the people at Harmony are quick to respond, courteous and genuinely concerned about the issues we have had. The relationship between Harmony and Zirmed seems to be great and any electronic issues we have had have been resolved in a very timely fashion. I would highly recommend Harmony to ay office looking to make a change to their service provider. Harmony has been a wonderful change for the processing of our claims and general issues we had with our Medical Manager software.”

– Glenda, from a surgical practice in Goshen, IN

If you or someone know is seeking training or support services for The Medical Manager software then please contact us at Harmony Healthcare IT and put us to work!

The Medical Manager(r) is a registered trademark of Sage.  Harmony Healthcare IT is in no way affiliated with Sage or its Health Care Division.