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Medical Manager support draws accolades

07.28.2008

Let there be no doubt about it — customer service is our primary focus.  You’ve got questions, we’ve got answers.  You have issues, we can resolve them.  We are all about relationships, responsiveness and results.

Here’s what one customer — Christy, a Medical Manager practice management software user from a plastic surgery practice in Nebraska – wrote to me:

…we would like to thank you for the stellar service and support we received from Harmony.  Gail Hearne is our support person who deserves much of the credit for our support.  She is responsive to all our requests, she is timely in her response (and we usually get resolution much quicker than we can even imagine!) and she is very knowledgeable.  Thank you!

Christy, I couldn’t agree with you more. Gail does deserve much of the credit.

Gail Hearne is a Senior Support Analyst that has worked with Medical Manager for 20+ years. Before becoming a trainer on the system, Gail was a Medical Manager user. That in-office experience as a user, coupled with years of supporting other users on Medical Manager makes Gail our go-to person on the help desk.

I’m pleased that you and many other users of The Medical Manager software are seeing the results you want from our service and support efforts.

Rick Adams, General Manager